Refund & Cancellation Policy

Customer cancellation

• If cancellation is requested before food preparation begins, the advance payment may be refunded.
• Once preparation has started or delivery has been dispatched, the advance is normally non-refundable because the food has already been committed.
• False, unreachable, duplicate, or incorrectly located orders may be cancelled.

Wrong, missing, or unsuitable order

Contact us as soon as possible, preferably within 30 minutes of delivery, with the order mobile number and clear details. Depending on verification, we may arrange replacement, partial refund, or refund of the affected item.

Failed or duplicate payment

If money is debited but the website shows payment failed, first check the payment app or bank status. Duplicate or confirmed excess payments will be refunded after verification.

Refund method and timeline

Approved online-payment refunds are initiated to the original payment method. We aim to initiate them within 5–7 business days; the bank or payment provider may take additional time to credit the amount. Cash payments, where eligible, will be resolved through customer support.